Merry Poppin's Leather Factory (by Mam Enterprise), Kolkata, India | www.mamenterprise.net
We offer a 10-day exchange or refund on eligible products.
Eligibility
• Contact us within 10 days of receiving your parcel.
• Products must be new and unused, with all tags, dust bags and original packing, and free from
scratches, wear marks and dust.
• Exchange or refund applies only to products that are not personalised or customised, not discounted,
and not bought with an offer, coupon code, gift code or free gift.
• Where provided, designer packaging such as authenticity cards, dust bags and leather tags must be
included with the return.
• We may reject a return if the product looks used, scratched, spoiled, is missing parts or packing, or is
not fit for resale.
Not eligible
• Customised or personalised products. They are made only for you and cannot be resold, so they are
final sale.
• Products bought during a sale, discount or promotion, or with a free gift.
• International orders (see our Shipping Policy).
• Belts cannot be exchanged or refunded for another product and are final sale. A size exchange is
possible if the belt does not fit. Please use our belt sizing guide and enter your size in "Notes for seller"
when ordering.
Exchanges
• You may exchange a product for any other product on our website, single or group, of the same or
higher value than your original purchase.
• An exchange is allowed only once. A product that has already been exchanged cannot be exchanged
again.
• The buyer pays the return shipping and the shipping of the new product.
Refunds
1 Send the product back following our instructions.
2 We run a quality check (QC), which usually takes 3 working days from the day the parcel reaches our
workshop.
3 Once the product passes QC, all shipping costs (to and from you) are deducted and the balance is
refunded.
4 Refunds are processed within 5-7 working days after QC clearance.
If a product fails the quality check
If a returned product is damaged, used, soiled, shows signs of wear or is not in resellable condition, we
cannot accept it. It will be sent back to you after we receive the shipping charges.
Merry Poppin's Leather Factory - Policies Page 2
Belt size differences
If a belt still does not fit after you have followed the measuring guide, you pay the return shipping, the
shipping of the new belt, and a 20% restocking fee on the belt's value, because each belt is cut to your
size.
Manufacturing defects
If your product has a manufacturing defect, contact us immediately and share pictures or a video. We will
replace it with the same product in the same colour, and we pay both the return shipping and the shipping
of the new product.
Contact
Email mamenterprise001@gmail.com or call +91 7044372720, Monday to Friday, 9am to 7pm.
All disputes are subject to Kolkata jurisdiction only.